Sustainability and Inclusion Charter

Milanolocare – How to Live Milan Better, Together

For over ten years, we have been making city life easier for tenants and property owners. Milanolocare was born as a local reality, grew as an urban community, and today translates its values into measurable actions for a more equitable, sustainable, and humane way of living in Milan. This Charter defines our commitments to the environment, people, and community, with verifiable objectives and transparent governance. It is not a symbolic document: it is an operational plan, updated annually and open to collaboration with those who live and work with us.

1. Environment & Paperless ♻

Commitment
Reduce the environmental impact of our activities and promote sustainable practices in the properties we manage.

Concrete Actions

  • Contracts, signatures, and receipts exclusively digital.
  • Check-in/out and photographic inventories online.
  • “Living Well (and Green) in Milan” brochure delivered to every new tenant with instructions for waste separation and neighborhood environmental services.
  • Cleaning with certified eco-friendly products (Ecolabel) and reusable materials.

2025–2026 Objectives

  • ≥95% paperless practices.
  • 100% green products in scheduled cleaning.
  • Brochure delivered to 100% of new tenants.

2. Urban Green Space Care 🌳

Commitment

Return value to the territory by adopting and maintaining public or shared green spaces.

Concrete Actions

  • Annual adoption of at least one green area (flower beds, micro-areas, tree-lined streets).
  • Involvement of tenants and property owners in maintenance days.
  • Collaboration with associations and local authorities for seasonal planting.

2025–2026 Objectives

  • 1+ area adopted/year
  • 3 collective care days
  • 500+ seasonal plants planted.

3. Social Inclusion – “Milanolocare Grants” 🤝

Commitment
Support individuals and micro-businesses that contribute to the social fabric of Milan’s neighborhoods.

Concrete Actions

  • Provision of grants for housing expenses or start-up of local micro-activities.
  • Selection criteria: merit, community engagement, concrete project.
  • Practical mentoring for housing, bureaucracy, and neighborhood integration.

2025–2026 Objectives

  • Launch of the program with 5 beneficiaries in the first year.
  • Progressive extension to new neighborhoods by 2026.

4. Linguistic and Cultural Accessibility 🌍

Commitment

  • Ensure equal access to information for those arriving in Milan from all over the world.
  • Concrete Actions
  • Multilingual website with integrated automatic translation.
  • Clear informational and contractual materials, with dedicated glossary.
  • Collaborations with migrant support centers and universities to simplify housing procedures.

5. Ethical Technology – AI at the Service of People 🤖

Commitment
Use artificial intelligence to improve the housing experience, without losing human control.

Guiding Principles

  • Human-in-the-loop: the final decision remains human.
  • Privacy & transparency: only relevant data, communicated criteria.
  • Equity: periodic checks to prevent bias and discrimination.

2025–2026 Objectives

  • AI pilot on 100% of new assignments.
  • Annual impact report (accuracy and inclusion).

6. Pet-Friendly 🐾

Commitment

Recognize animals as part of the family and ensure compatible housing solutions.

Concrete Actions

  • Clear identification of pet-friendly properties.
  • Agreements with neighborhood dog-sitting and pet-care services.
  • Dedicated information in contracts and welcome brochure.

7. Governance and Transparency

Monitoring

Environmental and social indicators are collected every semester and published in an annual report.

Involvement

Anyone (tenant, property owner, partner) can propose improvements or report issues through dedicated channels.

Updates

The Charter is reviewed every 12 months based on results achieved and feedback received.

How to Participate

  • Tenants – request the green brochure and participate in green space care days.
  • Property Owners – join the eco protocol and neighborhood initiatives.
  • Partners & Associations – propose collaborations on green spaces, inclusion, or local services.

Contact: info@milanolocare.it

(Indicate two time slots: we will contact you to explain how to participate or receive the “Living Well (and Green) in Milan” brochure.)

FAQ

What does the green brochure contain?

Waste separation rules, schedules, collection points, recycling centers, and “zero waste” tips.

How do you choose green areas?

Based on community use and the possibility of shared maintenance.

Does AI decide who gets housing?

No. AI suggests. The decision is always human, in accordance with the principles of inclusion and transparency.

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